Shipping policy

Shipping/Insurance/Duty/Tax

 

Shipping Information

All orders are safely delivered by a secure valid tracking system.

Our goal is to offer you the best shipping options(Standard/Economy/Express). 

Shipments vary widely from country to country. Shipping costs are non-refundable.

(If you receive a refund, the cost of return shipping will be deducted from your refund.) 

Business days are monday-friday, excluding holidays within each country. 

Our handling time(Processing time) is about 3 to 5 days.

You can check shipping information(Carrier, Tracking ID, Media of Packing Process, Shipping Speed, Notice, Status, etc.) at "My Orders". 

 

Shipping Speed, excluding handling time(3-5 days)

• Standard : 7-14 days
• Economy : 5-7 days
• Express : 3-5 days

 

Required Information By Country

In some countries, personally identifiable information of the importer is required. (This is subject to change.)

Argentina: ID Number (Cuit/Cuil, DNI, Passport no.)
Chile: VAT/Tax ID
India: VAT/Tax ID + Passport / Voting ID / Driver's License / PAN (Permanent Account Number) and Authorization Letter (POA)
Brazil: CNPJ/CPF Tax ID
Turkey: For goods or prices of 22 euros or more, the details are mandatory for this consignee type. (VAT/Tax ID item) / Individual-TR ID Number
Bermuda: Supplier's original invoice or proof of purchase

 

Special Notes

We don't have any trouble shipping worldwide. Don't worry about it. But, it may be delayed several days in some countries.

*Philippines-Standard & Economy : Available only in this area-Luzon
<Post Code starting with 25~,29~,33~,36~,38~,40~,48~,49~,51~,52~>
Therefore, when you place a new order, please check your shipping area and post code.
If your customer's Postcode is like that, you can select standard & economy shipping speed. But, if not, you should select "express" only.

 

*US-Economy/Express : Available only in this area-Alaska, Hawaii, PR, VI, MP, AS
We can only ship packages to this area with Economy/Express shipping service.

 

Offer Media of Packing Process

All packing courses will be photographed. We will send them to you to ensure the safe arrival of products.

 

Shipping Insurance

Shipping insurance is included in the shipping cost. 

We provide you with protection against the risk of physical loss or damage to your shipments from external causes during transportation. 

Shipment Insurance provides the assurance and peace of mind that your purchases are protected in the event of loss or damage in transit. 

 

Duty and Tax

Your order will be shipped DDU (Delivered Duty Unpaid). 

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. 

These charges will typically be due once the shipped goods arrive at the country of destination. This charge is determined by your local customs authority and payment of these fees is obligatory if you wish to obtain your shipment. 

You are responsible for ensuring to comply with laws and regulations of the country of destination. 

We do not have any responsibility on these additional charges that may apply. 

Certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the order. 

For further information, please consult your local customs office. 

Thank you for understanding this matter. Thank you so much.

 

South Korea Public Holidays 2024

Due to the public holidays, your orders could take longer than usual to dispatch during the following days.